Page
38
TOTAL QUALITY MANAGEMENT (TQM): COMPARATIVE ASSESSMENT OF
THE IMPACT ON THE PERFORMANCE OF LARGE, MEDIUM AND SMALL
BUILDING CONSTRUCTION FIRMS IN G
HANA
HARUNA YUSSIF
(BSc Geodetic Engineering, MBA Project Management)
ACCRA INSTITUTE OF TECHNOLOGY (AIT) Business School
ABSTRACT
T
h
is
stu
d
y
res
p
on
d
s
to
t
h
e
s
u
g
g
estion
in
t
h
e
literat
u
re
b
y t
h
e W
o
r
l
d
Bank
(1
9
9
4
)
and
Ba
n
i
(
2
01
2
)
for
d
e
v
elo
p
i
ng c
o
u
n
t
ries
to
a
d
o
p
t
T
o
tal
Quality
Ma
n
a
g
eme
n
t
in
t
h
eir
b
o
o
m
i
n
g
co
n
s
t
r
u
ction
ind
u
stries.
Furt
h
e
r
m
o
re
TQM
in deve
l
op
i
ng
co
un
t
ries
has
r
e
ceived
little
attention
and
l
ittle
research
has
been
c
onduct
e
d
into
t
h
e
successful
i
m
p
l
e
m
e
n
tati
o
n
o
f
TQM syst
e
m in
t
h
ese
co
un
t
ri
es
in
c
o
m
p
aris
o
n
with
de
v
elo
p
ed
c
o
u
n
t
ries
Ba
n
i (201
2
).
T
h
e stu
d
y t
h
erefore
seeks
to
in
v
esti
g
a
t
e
t
h
e
p
h
e
no
m
e
n
on
o
f
T
o
t
a
l
Q
u
ality
Mana
g
e
m
e
n
t
(TQM),
its
le
v
el
o
f
ad
op
tion
a
n
d
i
m
p
act
o
n
t
h
e
p
erfor
m
a
n
ce
of
Lar
g
e,
Me
d
i
u
m
,
a
n
d
S
m
all
s
ize
G
h
a
n
aian
b
u
il
d
ing
c
o
nstr
ucti
o
n
fir
m
s.
The
stu
d
y
will l
o
ok
at
c
u
st
o
m
erís
p
e
rfor
m
a
n
ce
p
erce
p
ti
o
n
a
g
ai
n
st
t
h
e
practiti
on
erís
p
erf
o
r
m
a
n
ce
p
erce
p
ti
o
n
in
li
n
e
with
qu
ality
o
f p
ro
ducts
o
f
L
a
rg
e
,
M
ed
i
u
m
,
and S
m
all sized
buil
d
i
n
g c
o
nst
r
ucti
o
n fir
m
s
in Gh
a
n
a.
The
st
u
d
y
a
do
p
ted
t
h
e
s
u
r
v
e
y
design
a
nd
t
h
e
m
ixed
m
eth
o
d
s
based
o
n
se
m
i
-
struct
u
r
e
d
q
u
esti
o
nna
i
r
e
to
i
n
tervi
e
w and i
n
teract
w
i
th
t
h
e
m
anag
em
ent of
l
a
rg
e
,
m
edium
and
sm
all sized
bui
l
d
i
n
g
c
ons
t
ruct
i
on fir
m
s
in
Gh
ana on
ho
w
t
h
e c
on
ce
p
t
o
f
quality
ma
n
a
g
eme
n
t
was
ad
op
t
ed
a
n
d
its
i
m
p
act
o
n
p
e
rf
o
r
ma
n
ce
in
t
h
eir
bu
i
l
d
ing
co
n
s
tr
u
ction
fir
m
s. Selection
of
s
a
m
p
le
was
bas
e
d
on
c
on
v
eni
e
nce
sa
m
p
ling
ap
pr
oach
w
h
e
r
e
t
h
e
a
u
t
h
o
r
s
obtain
e
d
t
h
e
s
a
m
p
ling
uni
t
s t
h
at
will
b
e
co
nv
e
n
ie
n
tly a
v
aila
b
le Fran
k
f
o
rt
(
2
00
0
).
The
sa
m
p
le
size
is
5
0
0
res
p
o
n
d
e
nts
f
rom
1
0
0
c
o
n
struct
i
on
fir
m
s
registered
with
t
h
e
Gh
a
n
a
real
Estate
Deve
l
op
e
rs
As
s
o
ciation
(
GRE
D
A
o
f
ficial
website
2
01
3
)
.
T
h
e
c
u
rr
en
t
m
e
m
b
ership
of
GR
E
DA
stands
at
15
7
.
F
o
u
r
m
anage
r
s