A Conceptual Framework Explaining Strategies Tertiary Institutions Adopted For Managing Academic Records: Its Effectiveness, Philosophy and Implication for Quality Service Delivery.

Author(s): Moses S. K. Azameti, Nana K. Annan & Emmanuel Adjei


Managing academic records effectively and efficiently hinges on strategies which every institution has adopted based on its peculiar situation and the typology of technology platform being used as its unique service delivery systems. In the midst of dynamic technological environments, strategies for managing academic records have been severally construed, designed and executed yet the efficacy thereof, and the philosophy behind have not been investigated through empirical analysis in order to ascertain the effectiveness and the implications for quality service delivery within the context of servqual and the servperf conceptualization of service quality.

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